If you’re a friend of Holsbys on Facebook, then you would have seen my shame two days ago when technology and my lack of record keeping caught up with me in a rather embarrassing event, that left me looking like a tool.
Just to recap, I finished the latest episode of Holsby TV and when I went to upload it to my YouTube Channel I was denied access, with a message saying that account had been permanently deleted and could not be retrieved.
I don’t know if you’ve ever needed tech support from Google, but the online support matrix makes stopping bullets with your bare hands look as easy as picking a booger. You are guided through a series of questions, before returning back to the same answer –
Your account has been permanently deleted and can not be recovered, Full-fricken’-stop.
But, but, but….. I can still see it. It has to still be there.
So, I called in the in-house tech support. My husband is a computer nerd and can generally work out any issue I have if I’m prepared to admit that I’m struggling (2 minutes after pushing every button).
Alas, he could not help. I was deleted. Erased.
In the grand scheme of world issues, this is not really a big problem, however, it was so difficult this tech-spazz, to set it up in the first place, I was not looking forward to this prospect. Like, I would rather clean the toilet with my toothbrush kind of vibe.
Also, I would not be able to use the same emails, passwords, channel names…nada. So although it’s not as bad as world hunger, it’s a right royal pain in my arse.
The next day I tried to find a number for tech support. Couldn’t find anything in the matrix, kept coming back to the fact that Google ONLY has online support and no actual people to talk to anywhere in Australia.
So, it seemed logical to call Californ.i.a. Right?
They didn’t answer cos of some time zone issue…. but then I thought I’ve seen jobs for google Australia. I’ll call Sydney office.
Still seems like a legit plan, no?
The receptionist was none too impressed by my problem and stated 10 times that she cannot help me, and there is no-one to talk to and I needed to get my snivelly butt back into that matrix and sort it out like Neo.
Long story short, I finally recieved an email, which I activated myself through some god-knows-what path that indicated that I was using the wrong email address.
How embarrassment… but I was so damned thankful – like, REALLY THANKFUL – that I didn’t really give a rat’s arse.
Anyhoo, I was explaining to the Holsby in-house tech team how I solved the issue myself, and I very proudly mentioned that I called Google U.S. of A., and Google Sydney Head Office, to which I received explosive laughter.
‘What’s so funny?’
‘You called Google Head Office for a Youtube technical issue?’
‘That’s like calling Bill Gates to tell him your computer won’t start’
Mirth, mirth, mirth.
‘What wrong with that?’ Still don’t get it.
Mirth, mirth, mirth.
I bloody would call Bill Gates if I thought he could help!!! What’s the point of messing around with the minions if you can go straight to the top???
I’d probably be more of a Steve Jobs stalker but Vodafone can’t even get it right to Coogee, let alone heaven.
Anyway, onto the Holsby TV thing, I reckon it’s about time our kids started paying their own way by making themselves useful.
If you train them up right from now, you could be relaxing, or Facebooking, while they do they housework. It’s not shirking your duties, it’s teaching a child to fish.
They’ll thank you later.
Check out the new Holsby TV episode that shows you how –
PS I made Mister Clever Clogs promise not to go to work and laugh at me with all of his computer nerd friends. I bet $50 he did it anyway.